Palumbo Design » Palumbo Design Customer Service Statement
Dear Clients,
At Palumbo Design I take pride in ensuring every client’s satisfaction. I am are deeply troubled that there has been an online PR issue that has caused so much distress in regards to a misunderstanding with one previous client a long time ago in 30 years of dedicated service in my industry, and I have personally looked into this complaint. Upon thorough review of the situation, I narrowed the cause to an unsigned contract, a misunderstanding of the total cost of a project and reassignment of duties from a subcontractor to myself.
As a testament to strive for perfection, I have taken steps to ensure that this will never happen again bycreating new contracts that are clear in regards to payment terms (and ensuring they are signed before moving forward with a project), never moving forward on projects without prior approval of expenses and creating an internal auditing system, etc.
Because of this serious oversight, we are going to provide all clients with transparent audit of costs and completed contracts signed at every stage of the project before and during project management when major changes in personnel are required.
We deeply value your relationship with Palumbo Design and are committed to providing you with the highest level of service simply because my clients deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to discuss it with me atwww.palumbodesign.com.
Yours in service,
Michael Palumbo
Palumbo Design
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